Information Technology (IT) has changed the way most business units in the private sector conduct their operations. IT is now seeping through to the public sector which is labeled more conservative compared to the private sector through e-Government initiatives. MSC is Malaysia’s initiative for the global information and communication technology (ICT) industry. The e-Government initiative was launched in Malaysia in the year 1997 by the former Malaysian Prime Minister, Tun Dr Mahathir Mohamad as one of the seven flagships of the Multimedia Super Corridor (MSC) initiative. It will improve both how the government operates internally as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses; simultaneously, it will improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement.MyGovernment
There are seven pilot projects of the Electronic Government Flagship Application:
Project Monitoring System (SPP II)
Online system that monitors the entire lifecycle of national programs, i.e. from project application to approval to implementation, mid-term review and completion.
Objectives:
- To support and monitor entire lifecycle of Malaysia's 5-Year development program.
- To have a quality projects
- To provide a platform for exchanging ideas and demonstrating best practices models in project implementation.
- To have an effective decision making based on analysis/forecasting of project information and auto-alert on problem projects (eg. Budget overrun)
Human Resource Management Information System (HRMIS)
HRMIS is an integrated, technology-enabled Human Resource Management Information System for the Malaysian Public Service, incorporating Global Best Practices in HR that would enable the Public Service to successfully deal with the Challenges of the K-Economy.
Objectives:
HRMIS is an integrated, technology-enabled Human Resource Management Information System for the Malaysian Public Service, incorporating Global Best Practices in HR that would enable the Public Service to successfully deal with the Challenges of the K-Economy.
Objectives:
- Effective staffing and right-sizing of civil service
- Up-to-date consolidated HR data for effective information planning
- Automate human resource managerial and operational processes
- Improve paperless HRM capabilities
- Open and flexible system
- Better communication, horizontal integration, streamlined processes and single window access.
Generic Office Environment (GOE)
Powerful document and office management solution that enables users to effectively and efficiently manage their office environment. It is fully web-based and has been customized based on local developed package, DRDok.
Obejctives:
Powerful document and office management solution that enables users to effectively and efficiently manage their office environment. It is fully web-based and has been customized based on local developed package, DRDok.
Obejctives:
- Efficient preparation and storage of documents
- Fast search and retrieval of documents
- Effective and productive collaboration and sharing of information
- Secure and traceable access to documents
Electronic Procurement (EP)
An electronic procurement system, which enables suppliers to sell goods and services to the Government through the Internet. Suppliers "open shop" on the World Wide Web (WWW), advertise their pricing, process orders and deliveries.
Objectives:
An electronic procurement system, which enables suppliers to sell goods and services to the Government through the Internet. Suppliers "open shop" on the World Wide Web (WWW), advertise their pricing, process orders and deliveries.
Objectives:
- Enables accountability and transparency.
- Creates more skilled and knowledgeable workforce.
- Equips the workforce with the latest technology at minimum cost.
Electronic Services (E-services)
A services provided by the government to enable the citizens to make payment thru Internet services, reducing the time and increase the efficiency of the entire progress. For example, e-filling provided by Malaysia's Inland Revenue Board (IRB), services provided by Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TM) through various convenient channels such as the eServices kiosks and internet.
Electronic Labour Exchange (ELX)
ELX is one stop-centre for labor market information, as supervised by the Ministry of Human Resource (MORH), to enable employers and job seekers to communicate on the same platform.
Objectives:
A services provided by the government to enable the citizens to make payment thru Internet services, reducing the time and increase the efficiency of the entire progress. For example, e-filling provided by Malaysia's Inland Revenue Board (IRB), services provided by Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TM) through various convenient channels such as the eServices kiosks and internet.
Electronic Labour Exchange (ELX)
ELX is one stop-centre for labor market information, as supervised by the Ministry of Human Resource (MORH), to enable employers and job seekers to communicate on the same platform.
Objectives:
- Enable an effective and integrated job matching process.
- Provide an effective center of labot market information and references.
- To improve mobilisation of the nation's human resources and to ensure that manpower utilisation is optimized.
E-syariah
E-syariah is the seventh project under the Electronic Government flagship application of the MSC. A case management system that integrates the processes related to management of cases for the Syariah Courts.
Objectives:
E-syariah is the seventh project under the Electronic Government flagship application of the MSC. A case management system that integrates the processes related to management of cases for the Syariah Courts.
Objectives:
- To improve the quality of services of the Syariah Courts
- To improve the effectiveness of JKSM (Jabatan Kehakiman Syariah Malaysia) in coordinating and supervising related agencies under its jurisdiction.
- To improve the productivity and efficiency of the management of the Syariah courts throughout the country.
- To upload the splendors of Islam through the use of ICT (Information of Communication and Technology)
Citizens Adoption Strategies
There are no doubt that the fast growing of E-Government is getting much more attention from the public. E-Government adoption requires that citizens show higher levels of satisfaction and security with the online service provided by the government. In order to achieve the objective, the designed websites should be made user-friendly. Everyone who uses it will find it easy to learn and sooner or later the importance of this service can be popular to the public. A higher level of customer satisfaction will increase the rate of e-Government adoption because the citizens are comfortable of the protected privacy and confidentiality of the user's information. Perceived risk refers to security and privacy issues of the Internet while perceived control is to ensure that citizens can transact online securely and their personal information will be kept confidential.
Lastly, the government should do more advertising through radio and tv, and organizing workshop in a strategic location in order to create awareness and convenience for problem solving as they are full-focus in providing the best services to its citizens.
References:There are no doubt that the fast growing of E-Government is getting much more attention from the public. E-Government adoption requires that citizens show higher levels of satisfaction and security with the online service provided by the government. In order to achieve the objective, the designed websites should be made user-friendly. Everyone who uses it will find it easy to learn and sooner or later the importance of this service can be popular to the public. A higher level of customer satisfaction will increase the rate of e-Government adoption because the citizens are comfortable of the protected privacy and confidentiality of the user's information. Perceived risk refers to security and privacy issues of the Internet while perceived control is to ensure that citizens can transact online securely and their personal information will be kept confidential.
Lastly, the government should do more advertising through radio and tv, and organizing workshop in a strategic location in order to create awareness and convenience for problem solving as they are full-focus in providing the best services to its citizens.
http://www.malaysia.gov.my/EN/Pages/default.aspx
http://www.malaysia.gov.my/EN/myBayar/Pages/OnlineLembahKlang.aspx
http://www1.american.edu/initeb/ym6974a/egovernment.htm#E-Government%20Overview
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